On the Internet, there’s a great many web pages with useful information on branding and, more importantly, using your retail packaging to enhance your brand (this post here come to mind). There are folks out there giving their opinions on what does and doesn’t work in the world of retail packaging. And while their insight is refreshing and useful, it still never pays quite the same dividends as pure customer insight.
Case in point: While skimming the web for retail packaging and branding news, a shopper’s blog came up. In it, the shopper described her shopping experience at two national retail outlets: one was a high-end department store found in malls across the country; the other was a bargain store known more for its great deals than its merchandise. Despite the stores’ differences in price and shopping experience, one thing stuck out to this shopper more than anything else: they shared the same style of plastic bag.
Perhaps she explains her bewilderment best (names of the stores have been replaced for the sake of anonymity):
“What’s the difference (between these bags)? Nothing…and that’s the problem. Both of these bags are about the same quality. This “grocery store” bag is perfect for a store like (the bargain store). It shouts “Hey, look I just got a bargain!” Very reflective of the (bargain stores) brand. Why in the world would (High-end department store) choose to use this same bag? Their brand shouts quality and class! Their plastic bag does not.”
The lesson: customers notice bags. They know it signifies their shopping experience, but more importantly they know it’s a measure of what the RETAILER thinks of their customer’s shopping experience. It seems like such common sense, but yet, many retailers do not consider it.
Here are some things to consider when picking the perfect bags for your store:
Style: Overall, what do you bags look like? Do they match the theme and mentality of your store? For example, a bargain store only needs to worry about simple, functional bags. A designer store, on the other hand, needs to worry about delivering a high-end experience and therefore needs bags that can match that task.
Color: Every store has colors that represent it, whether it’s deliberate or not. Think of a store’s logo and signage—it comes in specific colors that subconsciously trigger a response in shoppers (something we’ve delved deeper into with in another post). Make sure your bags deliver same subconscious trigger as your logo.
Material: Finally, the type of material a bag is made from makes as much difference as color and style! Paper bags elicits a certain, specific response in shoppers, as do plastic bags and reusable bags. Make sure that response matches up with shoppers’ expectations.



















