Retailer Gratitude & Consumer Loyalty Go Hand-in-Hand
It’s no secret to retailers, whether large or small, that customer service has a direct and meaningful impact on the loyalty of their customer base. However, what may come as a surprise, is that in a world that is becoming increasingly less personal, one of the...
Why Smaller Stores Mean Bigger Profits
With the giant that is e-commerce, retail trends are continually shifting and evolving. Things that once seemed to be common sense, are now becoming antiquated formats. An example? Major retailers like Target, Wal-Mart, and Lowes have begun to invest in smaller store...
Timberland, The Environment, and Responsible Labor Practices
All over the world, we often hear about unfair business practices, including apparel companies that rely on sweatshop labor to make huge profits. Sweatshop workers across the globe are often paid substandard wages for long hours, are subject to poor and hazardous work...
Is Drive Thru For You?
Amazon is in the news again for drive thru grocery shopping, and many other retailers have hopped on the drive thru band wagon as well. Pharmacies and liquor stores were among the first to copy the restaurant model of allowing customers to pick up purchases without...